1.1         These terms and conditions form part of an agreement between LD IT Support Ltd & you, the customer. When purchasing goods & services from us, you are entered into a contract which is bound by this document.

1.2         Goods are subject to availability & may vary from those advertised.

1.3         Please note that we are not obliged to accept your order or offer you credit terms. No contract is made with you until the goods are received.

Prices & Payment

2.1         Advertised prices include VAT at 17.5%, unless specifically stated otherwise.

2.2         Prices may be changed without notice. Please confirm prices before you order.

2.3         We accept payment by bank transfer, cheque, Visa & Mastercard, Debit Cards, or cash. Cheque payments are subject to account clearance.

2.4         We remain owners of the goods until you have paid for all of them in full.

Returns

3.1         It is your responsibility to check the goods upon receipt. Items found to be faulty or having the wrong specification must be reported within a reasonable time.

3.2       If you change your mind, within 7 days, we may take the goods back at our discretion if they are unused and in perfect condition. There will be a restock fee of 10% of the purchase price.

Warranty & Liability

4.1         All our goods are sold to you with the benefit of the manufacturer’s warranty. This is a hardware warranty and does NOT cover software issues.

4.2         An LD IT Support Ltd warranty for new computers and components is for 1 Year Return To Base unless otherwise specified. If you purchase an additional warranty for an extended period, you will be informed in writing. Warranties are only provided for the hardware listed on an invoice.

4.3         Your warranty may be invalidated by any additional hardware being installed within or attached to the computer unit/component or drivers which are not compatible.

4.4         No warranty is provided by us for any software installed or purchased. The software manufacturers provide software warranties.

4.5         All software provided by us is protected by international law, the law of the country and regulations stipulated by the software manufacturer, where applicable.

4.6         The warranties provided are non-transferable. We reserve the right to use third party companies to cover any warranties that we provide. Manufacturer’s warranties take priority.

4.7         The warranty period for new hardware is 12 months unless specified otherwise. For refurbished hardware it is 3 months unless specified otherwise. Hardware repairs undertaken by us are covered for 3 months but this does not cover normal wear and tear, or additional used damage. Software repairs, virus removals, etc. are not covered by any warranty.

4.8         All DC jack replacements are not covered by warranty as this is classed as a form of physical damage on the motherboard and therefore cannot carry a warranty.

4.9         If non-genuine software is installed on any computer provided or repaired by us, this then invalidates all warranties provided through us. We can only provide genuine software.

4.10      All warranties provided are void in the case of: power surges, floods, accidents, misuse, negligence and incorrect technical adjustments leading to damage.

4.11      Batteries are considered consumables and therefore not covered by our warranty. However there is usually a limited manufacturer’s warranty on batteries.

4.12      LD IT Support Ltd is not responsible for any data loss; we are not responsible for the damage or loss of any hardware or software (including carrying case, cables and leads) left by the customer not indicated on your repairs booking receipt.